Frequently Asked Questions
Everything you need to know about bringing the Killiney Kopitiam experience home.
What is the shelf life of your bottled Kaya and coffee powders?
Our signature Kaya typically has a shelf life of 6 to 12 months when unopened. Once opened, please refrigerate it and consume within 2 to 3 weeks for the best flavor. Coffee and tea powders should be stored in a cool, dry place.
Do you offer international shipping for your food products?
Yes, we ship our merchandise and non-perishable food items, such as instant coffee mixes and bottled spreads, to selected international destinations. Shipping rates and delivery times vary by location.
Are your products Halal-certified?
Many of our retail products, including our instant coffee and tea ranges, are Halal-certified. Please check the specific product packaging or the 'Product Details' section on our website for individual certification markers.
What is your return policy for food items?
Due to food safety and hygiene regulations, we cannot accept returns on food products once they have been delivered. If you receive a damaged or incorrect item, please contact our customer support within 48 hours for a replacement or refund.
How can I ensure my Kaya doesn't spoil after opening?
Always use a clean, dry spoon to scoop the Kaya to prevent cross-contamination. Ensure the lid is tightened securely and keep it refrigerated at all times when not in use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local digital payment options like PayNow or GrabPay, depending on your region.