Return and Refund Policy

Due to the perishable nature of our food products, Killiney Kopitiam generally does not accept returns once items have been delivered. If you receive a damaged or incorrect order, please contact our support team within 24 hours for a resolution.

1

Inspect Your Order

Upon delivery, immediately check your items to ensure they are correct and in good condition before the courier leaves if possible.

2

Document Issues

If there is any damage or a discrepancy, take clear photographs of the product, the packaging, and the delivery note as evidence.

3

Contact Support

Email our customer service team with your order number and the photos of the issue within 24 hours of receipt.

4

Resolution Processing

Our team will review your claim and, if approved, will arrange for a replacement or a refund to be issued to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing